The products manufactured and sold by Hamilton Bathware (The Praxis Companies) are under warranty for life on AcrylX™ applied acrylic and CenturyStone™ solid surface models for residential use and thirty (30) years for commercial use, five (5) years on Premium Cast Acrylic products. This warranty applies to the materials and the workmanship of the product.
The liability will not exceed the selling price of the product.
If the product shall prove to have material defects, manufacturing defects or other labor defects during the warranty period, it shall be repaired or replaced at the discretion of the warranty department of Hamilton Bathware.
COMMERCIAL PRODUCT, SPECIAL ORDER AND NON-STANDARD COLOR PRODUCTS CANNOT BE RETURNED FOR ANY REASON. Standard stock items may be returned with prior approval and are subject to a 50% restocking fee plus cost of return freight. No product can be returned after eight weeks from ship date. Goods for return authorized in advance by The Praxis Companies, LLC must be returned within (30) days of authorization, shipping freight prepaid. The Praxis Companies, LLC will assign an RGA number to the unit which must be placed on the outside of the carton to be returned. NO RETURNS WILL BE ACCEPTED WITHOUT THIS NUMBER. Credit for goods returned under an RGA will be issued after all units are inspected at the factory and deemed to be in sellable condition. No credit will be issued on units deemed un-sellable.
Full freight allowed on all 1/2 truck loads (18 load points) and full truck loads. Less than 1/2 truck loads (17 to 12 points) will be charged a drop fee of $75 (6 points or less is LTL only).
You may cancel or change an order for standard models if the request is received within twenty-four (24) hours of the original order entry date. Written confirmation of the cancellation or change must be given. No cancellations or changes may be made after twenty-four (24) hours. We cannot be responsible for errors made as a result of verbal communications not followed by written confirmation. An order for non-standard colors or modified units requiring special accessories or equipment cannot be cancelled.
For any questions or requests, contact the Hamilton Bathware customer service:
Commercial Product: 1.800.443.7269
Residential Product: 855.839.2088
or by writing to:
All warranty will be implemented at the discretion of the Hamilton Warranty Department upon the summation and evaluation of the circumstance involving the product in question.